ONEOK takes a cross-disciplinary approach to security, using systems and procedures to protect both physical and cyber assets, and to enhance business continuity and disaster recovery preparedness.
Securing company assets is critical to ONEOK’s commitments to:
Security at ONEOK is governed by the Security Advisory team, an executive advisory committee composed of company officers from various business segments who meet regularly to evaluate ongoing security threats, define policy, set strategy and prioritize initiatives. ONEOK’s board of directors also receives regular updates on our company’s physical and cybersecurity efforts.
Our vice president of security chairs this advisory team and leads work groups responsible for cybersecurity, physical security, building operations, risk management and business continuity.
ONEOK’s cybersecurity program generally follows the guidelines of the widely utilized National Institute of Standards and Technology (NIST) Cybersecurity Framework and focuses primarily on corporate information security, industrial control system (ICS) security and physical security.
ONEOK segments its networks into subnetworks to improve performance and security, and has business continuity and disaster recovery plans in place that allow for switching to redundant backup systems, alternative forms of communication and manual operation of assets. We also work collaboratively with the FBI and other relevant law enforcement resources to address cyberthreats.
Our corporate network infrastructure includes an always-on VPN that gives employees secure, quick access to their applications and data while off-site. ONEOK’s commitment to providing safe remote access and use of cloud-based technology enabled business operations to continue uninterrupted as a result of work-from-home schedules implemented amid COVID-19.
ONEOK is an essential critical infrastructure business, and cybersecurity is a top priority for our company’s leadership and board of directors. In late 2019, ONEOK launched a new platform that provides enhanced security management and consistent secure remote access to critical assets like processing plants, fractionators, compressors, pump stations, meters and storage facilities that make up our company’s industrial control system (ICS).
The new platform is the result of a multiyear initiative and is expected to roll out across all ONEOK ICS sites by 2023. It focuses on secure infrastructure, secure management, high availability and disaster recovery. The platform provides improved asset isolation and creates efficiencies when identifying and fixing potential issues.
ONEOK’s Physical and Information Security teams were combined into a single Security Team in 2019. Centralizing security intelligence has resulted in more efficient information sharing and enhanced controls.
ONEOK uses technology as part of its physical security strategy. This includes video surveillance as well as access control systems that limit facility and office entry to approved individuals and provide a record of individuals in a workspace at any given time. ONEOK is working to standardize physical security technology across our operations, including deploying common ID-badge technology that enables employees to use a single badge to access multiple locations. To date, more than 1,900 employees are covered by standardized physical security, with further expansion expected.
We provide training to help employees recognize and avoid potential security threats.
Employees operating and monitoring ONEOK ICS assets are required to complete security training that includes information about specific threat indicators in the ICS environment and best practices for identifying and responding to threats.
All individuals who may have access to HIPAA-protected health information (PHI) are required to complete annual training and maintain other physical technological and procedural safeguards designed to protect the privacy and security of all PHI in accordance with our HIPAA policies and procedures manual.
Additionally, all employees are encouraged to participate in our SecuritySense program, a monthly training course on a variety of security topics. During 2019, more than 70% of employees participated in the voluntary SecuritySense training program. In total, employees completed approximately 22,600 SecuritySense courses or approximately 1,600 training hours during the year.
To practice and evaluate crisis response efforts during 2019, we conducted 11 major emergency response drills involving local law enforcement, fire and emergency medical services. Drills took place at seven natural gas pipelines facilities, two natural gas processing facilities, one natural gas liquids facility and ONEOK’s headquarters.
The drills provided ONEOK and participating authorities an opportunity to test crisis response preparedness, coordinate efforts and identify areas for improvement.