Providing challenging development opportunities for our workforce is critical to sustaining a high-performance culture.


Our Organizational Development (OD) team supports and guides employees along their career path, providing training and resources in the form of webinars, in-person trainings, individual consultations, books and self-guided learning. Our Employee Relations team administers a robust annual performance assessment process and works closely with OD and Legal to provide coaching or discipline, as applicable.

Our core Leadership Development Strategy consists of three classroom modules: Foundations of Leadership, Situational Leadership II and Leading High Performing Teams. We train leaders to develop their employees through a 70/20/10 model that includes real-world experience (70%), meaningful exposure (20%) and classroom activities (10%).

Ongoing feedback is collected and considered, and trainings are modified or added to meet the changing needs of employees. The team also conducts one-on-one consultations with employees at all levels to develop growth plans that help meet individual development targets.

To support the work of the Organizational Development team, in early 2019, the Black/African American Resource Group began piloting a group mentoring program, pairing senior company leaders with small groups of employees to discuss topics related to sponsorship, career management, leading from any level, etc. More than 45 employees currently are participating in the program.

Additional training is provided by various groups within the company focusing on topics like corporate compliance; ethics; environment, safety and health; information security; anti-harassment; and human rights or other policies. In 2018, employees completed more than 62,252 hours of formal training.